Method 2 – Use Our Command Line MP4 Recovery Tool Just click on the big yellow button ' Ask for manual recovery by an engineer' (see screenshot above). Note: If you've tried other settings, but your broken MP4 video still hasn't been fixed, feel free to send us the file for manual recovery. Restore.Media will use data from the sample video to fix your corrupted MP4 file. A video sample of 30 seconds or more should be sufficient.Īgain, the key point here is that the sample video must be recorded with the same camera and with the same settings as the damaged video. Alternatively, you can try to find a sample file in your video archive or even record a new one. In this case, you will see the following screen:Ī sample video is a non-broken (playable) video file recorded with the same camera and with the same settings as the damaged file (same resolution, orientation, frame rate, etc.).Īs a sample file, you can use a video that was recorded by the camera just before the damaged file. Now click Choose file to upload corrupted MP4 video:Īt this point, Restore.Media may ask you to upload a sample file. For example, ' Wedding party' or ' Summer vacation': If you cannot find the camera in the list, just enter it manually in the text field.Īnd if you don't know which camera was used to record the video, select Generic MP4 file (H.264/AVC video and optional audio):Ĭreate a recovery task by giving it whatever name you like. Now select the camera used to record the corrupted MP4 video file. When you're signed in, click Get started:

However, please note that you have to pay a small fee to download the recovered MP4 video. Registration is free and you can also repair / preview videos for free. Here is a step by step guide to fix corrupted MP4 files with this tool: Restore.Media is a video recovery tool that extracts healthy video and audio streams from damaged MP4 file, recovers metadata and then embeds it into a new playable MP4 file. MP4 files are media containers that consist of video streams, audio streams, and metadata.īroken MP4 files usually contain good video and audio streams, but have corrupted structure and metadata (we'll cover this in more detail later in this article). How can I prevent future damage to my videos? See this section.Ĭhapter 1: How to Fix Corrupted MP4 Files with Restore.Media.I'm 100% sure the MP4 files are ok, but my media player won't play videos – see this chapter.I accidentally deleted MP4 files from SD card or other storage device – go here.The file appears to be damaged – see this chapter. I cannot play MP4 video file in my media player.

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